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Blackboard Support

What is Blackboard Learn 9.1?

Blackboard Learn 9.1 is the Internet platform The Michener Institute uses to host all of its distance education courses. This platform will allow you to access essential course documents, as well as the ability to communicate with your fellow students and instructor(s).

Getting Help With Blackboard Learn 9.1

During the day :
Monday to Friday 8:00am - 5:00pm
Call Michener's Help Desk at 416-596-3101 x.3369
or via e-mail helpdesk@michener.ca

After Hours :
Monday to Friday 5:00pm - 9:00pm
Weekends 9:00am - 5:00pm
Call the Blackboard Support line at 647-267-2475
or via e-mail bbsupport@michener.ca
(The Blackboard Support mailbox is monitored throughout the day)



Getting Help With Groupwise e-mail, Novell and PowerCampus Self Serve:
Contact Help Desk on the next business day at 416-596-3101 x.3369 or via email helpdesk@michener.ca

IMPORTANT!
When submitting an email or telephone support call to Blackboard Support, please ensure that you provide:

  • Your first and last name
  • The course code for the course in which you are experiencing problems
  • Your student ID number
  • Your username on Blackboard
  • Details of the problem you are experiencing, including: Any error messages and steps the support staff can take to re-create the problem

Note: Please be advised that Michener's Blackboard Support is not a call centre and you may need to leave a message. Please be patient. Your call will be returned as soon as possible on the day it is received

How Do I Access Blackboard Learn 9.1?

Since Blackboard Learn 9.1 is an internet platform, you will need access to an internet connection and a web browser. For a list of compatible browsers, please refer to the "Blackboard Learn 9.1 System Requirements" document in the Resources for Students and Instructors section.

Required Plugins

Adobe Acrobat Reader
Adobe Flash Player
Java Runtime Environment
Microsoft Windows Media Player
Flip4Mac (to allow Mac OS10.x users to view streaming Windows Media Video through the QuickTime player)
Microsoft Office 2007 Compatibility Pack (for older versions of Word, Excel & PowerPoint)
VLC Player (an alternative, open source media player that can play several media types)

Resources for Students and Instructors

Listed in the table below is a selection of video tutorials and PDF documents available on Blackboard's On Demand Learning Centre for students and instructors. A complete listing of video tutorials for students and instructors is available at Blackboard's On Demand Learning Centre (the first link is each column below). The streaming video tutorials are presented in either Flash Player format or in Windows Media Video (.wmv). See the Required Plugins section tor the plugins required to view the video tutorials.

Blackboard Learn 9.1 System Requirements (PDF)

Resources for Students (Video & PDF) Resources for Instructors (Video & PDF)

Blackboard On Demand Learning Centre for Students

Adjusting Your Browser's Pop-Up Blocker (.wmv)
Java Runtime Environment (PDF)
Changing Your Password
Editing Your personal Information
Using the Text Editor
Submitting an Assignment
Taking a Test in Blackboard
Creating a Discussion Board Post
Replying to a Discussion Board Thread
Viewing Discussion Board Grades
Creating & Editing a Wiki Page
Creating a Blog Entry
Sending E-mail from Your Course
Checking your Grades
Working in Groups
Firewall Information for Users Outside of Michener (PDF)
Show & Hide the Course Menu (PDF)

Blackboard On Demand Learning Centre for Instructors

Adjusting Your Browser's Pop-Up Blocker (.wmv)
Java Runtime Environment (PDF)
Changing Your Password
Editing Your personal Information

Getting Started With your Course Environment (PDF)
Your Course Environment
Show & Hide the Course Menu (PDF)
Make Your Course Available to Students
Select the Course Entry Point
Uploading One or More Files to Your Course
Adding an Avatar to Personalize Your Course
Using the Text Editor
Editing the Course Home Page
Building a Learning Module
Creating a Lesson Plan
Creating a Tool Link
Adding a URL
Creating a Mashup
Attaching Course Files to a Content Item
Tour the Course Files Feature
Create Multiple Rules to Release a Content Item
Making Tools Available to Students
Turning Statistics Tracking On for a Content Item

Create a Discussion Board Forum
Grading a Discussion Board Thread
Getting Started With Groups
Creating a Group
Creating a Journal
Creating a Blog
Creating a Wiki
Creating Announcements
Creating a Course Contact
Sending E-mail

Getting Started With Grade Centre (PDF)
Viewing Grade Details
Grading Assessments Question by Question
Working Offline with Grade Centre
Creating a Smart View

Getting Started With Building a Test (PDF)
Creating a Test
Setting Test Options
Uploading Test Questions from Microsoft® Excel
Creating a Random Block and Adding it to a Test

Getting Started with Assignments

Firewall Information for Users Outside of Michener (PDF)

Note: the information contained in these tutorial videos or PDF documents is subject to revision at any time without notice as new information becomes available.

Helpful Links

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