Current Students

Blackboard Support

What is Blackboard Learn 9.1?

Blackboard Learn 9.1 is the Internet platform The Michener Institute uses to host all of its distance education courses. This platform will allow you to access essential course documents, as well as the ability to communicate with your fellow students and instructor(s).

Getting Help With Blackboard Learn 9.1

During the day :
Monday to Friday 8:00am - 5:00pm
Call Michener's Help Desk at 416-596-3101 x.3369
or via e-mail helpdesk@michener.ca

After Hours :
Monday to Friday 5:00pm - 9:00pm
Weekends 9:00am - 5:00pm
Call the Blackboard Support line at 647-267-2475
or via e-mail bbsupport@michener.ca
(The Blackboard Support mailbox is monitored throughout the day)



Getting Help With Outlook e-mail and PowerCampus Self Serve:

Contact Help Desk on the next business day at 416-596-3101 x.3369 or via email helpdesk@michener.zendesk.com

IMPORTANT!
When submitting an email or telephone support call to Blackboard Support, please ensure that you provide:

  • Your first and last name
  • The course code for the course in which you are experiencing problems
  • Your student ID number
  • Your username on Blackboard
  • Details of the problem you are experiencing, including: Any error messages and steps the support staff can take to re-create the problem

Note: Please be advised that Michener's Blackboard Support is not a call centre and you may need to leave a message. Please be patient. Your call will be returned as soon as possible on the day it is received

How Do I Access Blackboard Learn 9.1?

Since Blackboard Learn 9.1 is an internet platform, you will need access to an internet connection and a web browser. For a list of compatible browsers, please refer to the "Blackboard Learn 9.1 System Requirements" document in the Resources for Students and Instructors section. You can log into Michener's Blackboard Learn 9.1 at: https://michener.blackboard.com

Required Plugins

Adobe Acrobat Reader
Adobe Flash Player
Java(TM) 7 Download
Microsoft Windows Media Player
Microsoft Office 2010 Compatibility Pack (for older versions of Word, Excel & PowerPoint)
VLC Player (free to download media player that can play several media types, recommended for Mac users for .wmv playback)

Resources for Students and Instructors

Listed in the table below is a selection of video tutorials and PDF documents available on Blackboard's On Demand Tutorials for students and instructors. A complete listing of video tutorials for students and instructors is available at Blackboard's On Demand Learning Centre (the first link is each column below). The streaming video tutorials are presented in either Flash Player format or in Windows Media Video (.wmv). See the Required Plugins section tor the plugins required to view the video tutorials.

Blackboard Learn 9.1 System Requirements (PDF)

Resources for Students (Video & PDF) Resources for Instructors (Video & PDF)

Blackboard On Demand Tutorials

Global Navigation & My Blackboard
Remove Old Versions of Java (Windows)
Remove Old Versions of Java (Mac)
Deleting the Java Cache
Editing Your Personal Information
Change Your Password
Using the Content Editor
Submitting an Assignment
Taking a Test in Blackboard
Interacting With the Discussion Board
Creating & Editing a Wiki Page
Creating a Blog Entry
Sending E-mail from Your Course
Checking Your Grades
Working in Groups
Firewall Information for Users Outside of Michener (PDF)
Show & Hide the Course Menu (PDF)

Blackboard On Demand Tutorials

Global Navigation & My Blackboard
Remove Old Versions of Java (Windows)
Remove Old Versions of Java (Mac)
Deleting the Java Cache
Editing Your Personal Information
Change Your Password
Adding an Avatar to Personalize Your Course

Your Course Environment
Show & Hide the Course Menu (PDF)
Make Your Course Available to Students
Select the Course Entry Point
Uploading One or More Files to Your Course
Using the Content Editor
Editing the Course Home Page
Building a Learning Module
Creating a Lesson Plan
Creating a Tool Link
Adding a URL
How to Create a Mashup
Attaching Course Files to a Content Item
Tour the Course Files Feature
Create Multiple Rules to Release a Content Item
Making Tools Available to Students
Turning Statistics Tracking On for a Content Item
Student Preview

Create a Discussion Board Forum
Getting Started With Groups
Creating a Group
Creating a Journal
Creating a Blog
Creating a Wiki
Creating Announcements
Creating a Course Contact
Sending E-mail

How to Customize the Grade Centre
Viewing Grade Details
Grading Assessments Question by Question
Working Offline with Grade Centre
Creating a Smart View
Using Item Analysis in Blackboard Learn
Inline Grading for Assignments
How to Grade Student Collaboration Inline
How to Grade Using a Rubric

Creating a Test
Setting Test Options
Uploading Test Questions from Microsoft® Excel
Creating a Random Block and Adding it to a Test
How to Build a Pool of Questions

Getting Started with Assignments

Firewall Information for Users Outside of Michener (PDF)

Note: the information contained in these tutorial videos or PDF documents is subject to revision at any time without notice as new information becomes available.

Helpful Links

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