Community

Blackboard Support

What is Blackboard?

Blackboard is the Internet platform The Michener Institute uses to host all of its distance education courses. This platform will allow you to access essential course documents, as well as the ability to communicate with your fellow students and instructor(s).

Getting Help With Blackboard

During the day :
Monday to Friday 8:00am - 5:00pm
Call Michener's Help Desk at 416-596-3101 x.3369
or via e-mail helpdesk@michener.ca

After Hours :
Monday to Friday 5:00pm - 9:00pm
Weekends 9:00am - 5:00pm
Call the Blackboard Support line at 647-267-2475
or via e-mail bbsupport@michener.ca
(The Blackboard Support mailbox is monitored throughout the day)



Getting Help With Groupwise e-mail, Novell and I.Q. Web:
Contact Help Desk on the next business day at 416-596-3101 x.3369 or via email helpdesk@michener.ca

IMPORTANT!

When submitting an email or telephone support call to Blackboard Support, please ensure that you provide:

  • Your first and last name
  • The course code for the course in which you are experiencing problems
  • Your student ID number
  • Your username on Blackboard
  • Details of the problem you are experiencing, including:
    - Any error messages
    - Steps the support staff can take to re-create the problem

Please be advised that Michener's Blackboard Support is not a call centre and you may need to leave a message. Please be patient. Your call will be returned as soon as possible on the day it is received

How Do I Access Blackboard?

Since Blackboard is an internet platform, you will need access to an internet connection and a web browser. All browsers listed below are known to be compatible with the Blackboard server. The address is:
http://michener.blackboard.com. For a list of compatible browsers tested and/or certified by Blackboard.com, please refer to the "System Requirements" tip sheet.

How Does Blackboard Work?

Introduction to Blackboard (Adobe PDF version)

This presentation introduces you to the most common functions you will be using in Blackboard. Also included in this presentation are solutions to common issues and where/when you can get help with Blackboard through Michener's Blackboard Support service. The "Power point" presentation requires Microsoft Power point in order to be viewed on your computer. The Adobe PDF version requires the Adobe Acrobat Reader in order to be viewed on your computer. The "Impatica" version does not require Power Point, only that you have java installed on your computer.

Tip Sheets - Answers to Frequently Asked Questions

The following tip sheets provide information regarding commonly asked questions or solutions to common issues encountered when using Blackboard. These tip sheets are presented in Adobe Acrobat PDF format. If it is not installed on your computer, click here to download the Adobe Acrobat Reader.
Note: the information contained in these tip sheets is subject to revision at any time without notice as new information becomes available.

Helpful Links

Bookmark and Share